Demeanour, Qualifications, Knowledge and Skills Required
The ideal candidate’s demeanour and approach to life and work should be as follows:
- Biscuit-loving, fun-loving, optimistic, innovative, energetic, aspirational, tech-savvy, and eager to learn with a hearty zest for life, specifically humble, open, fearless and yet possessing a little edge to think and go out of the box;
- A good listener, trustworthy, reliable, honest, accountable, collegial, well-groomed and professional;
- Proactive, resourceful, detail oriented, well-organized, self-directed, and able to thrive in high-pressure situations;
- Appreciative and respectful of diverse cultures, abilities, genders, and different worldly belief systems.
Major Duties and Responsibilities
As an IT Technician, you will play a key role in providing technical support, troubleshooting, and maintaining the IT infrastructure of our organization. You will work closely with end-users, ensuring that all hardware and software issues are resolved promptly to minimize downtime and ensure smooth operations.
The successful candidate will be responsible for:
- Provide technical support to end-users, addressing hardware and software issues in a timely manner.
- Install, configure, and maintain hardware and software components, including desktops, laptops, CCTV and peripherals.
- Collaborate with the IT team to implement and manage network infrastructure, ensuring connectivity and security.
- Perform routine maintenance tasks, such as system updates, backups, and patches.
- Troubleshoot and resolve issues related to network connectivity, printers and other IT-related concerns.
- Set up and configure new user accounts, email accounts, and access permissions.
- Respond efficiently to IT helpdesk support, delivering effective solutions to end-users.
- Collaborate with vendors and third-party service providers to resolve issues and enhance system performance.
- Stay updated on emerging technologies and recommend updates or improvements to existing systems.
- Create and maintain documentation related to IT processes, procedures, and configurations.
- Undertake any and all other duties and responsibilities as so instructed by the superior and/or Company.
Qualifications and Skills Required
The ideal candidate will have:
- Possess at least a Diploma Information Technology, Computer Science or equivalent.
- Proven experience as an IT Technician or in a similar role; fresh graduates with good IT skills will be an added advantage.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Strong knowledge of computer hardware, software, and networking.
- Experience with Windows and/or Linux operating systems is an added advantage.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with IT security best practices.
- Keen to learn and positive working attitude.
- Reliable and able to work independently with minimal supervision and collaboratively in a team.
- Able to execute instructions effectively and do trouble-shooting.
- Good interpersonal skill, able to communicate effectively to the superior, peers and all other levels.
- Computer-literate, proficient with Microsoft Office, other relevant software and application.
- To be based in Alor Gajah, Melaka.
- To possess own transport.
